There is nothing more frustrating in business than when you have to collect a debt. Whether your customer simply did not pay a bill or otherwise owes you money, trying to get it can be tough. However, you do have some recourse under Florida law to collect debts. You just have to be sure not to overstep and violate the law yourself with your efforts.
The Florida Statutes explain debt collecting requires being truthful. You cannot pretend to be someone you are not or give the person false information. You also cannot threaten or harass someone when trying to collect a debt.
You also cannot tell others about the debt or any information about your collection efforts. It is also important that you use professional language and approaches when talking with anyone about the situation. Never use curse words or abusive language.
It is also not legal to publish the names of debtors or post them. You have to keep any collection efforts between you and the debtor. This also includes not sending mail that identifies the person as a debtor.
If you want to make phone calls, you need to do it between 9:00 a.m. and 8:00 p.m. You must also pay for any calls you make. You cannot call collect or in any manner that would put the expense of the call on the debtor.
Do keep in mind these are only a portion of the law of collecting a debt. This is for education only and is not legal advice.